I've been working with a recruitment business owner recently who was at breaking point. He'd been paying for a generic HR helpline (you know the type - insurance-backed, call centre approach, tick-box solutions). But they just weren't getting it.

The challenge? An underperforming consultant with ongoing sickness issues. Months of frustration, zero progress, and a helpline that didn't understand the unique dynamics of recruitment businesses.

In today's video, I'm going to share how successful businesses are flipping the script on performance management. We'll explore how focusing on coaching and development first can transform your business culture, boost your billers' confidence, and actually make those tougher conversations more constructive when they're needed.

Here's a radical thought for recruitment & small business owners - what if performance conversations actually energised your team?

Somewhere along the way, the very mention of "performance" became associated with blame, fear and that dreaded march to HR. It's no wonder we all tense up at the phrase "we need to talk about your performance."

What if we changed this narrative in our businesses?

One of the things I see all the time that totally hinders performance in recruitment businesses is a lack of clarity around expectations.

This is often coming from a really good place. Business owners not wanting to recreate the restrictive KPI, fear driven cultures of recruitment past. Not wanting to bog down the business in rules, policies and complex contracts. I totally get it.

However, an all or nothing approach is really damaging your business and your culture.

Leadership isn't just about making decisions - it's about inspiring and empowering your team.

In my years working with business leaders of all different types and sizes of organisation, I've observed that the most effective leaders share these traits ...

As a business owner or leader, have you ever felt frustrated with underperforming team members?

You're not alone.

I've seen this challenge many many times in my career. Common frustrations include:

- Missed deadlines

- Subpar work quality

- Lack of initiative

- Resistance to feedback

But here's the hard truth: The root cause often lies with us as leaders. I can help you move forward with intention.

Each of my coaching packages are flexible, focusing on your specific needs and goals.

Whether you're battling imposter syndrome, scaling your business, or aiming to be the next Richard Branson or Mary Perkins, we are here to support you every step of the way.

Life doesn't always play ball, does it?

When things go pear-shaped, it's tempting to point fingers. But here's the harsh truth – that mindset keeps us stuck.

I've been mulling over conversations from the last month - both on a personal and professional level.

The takeaway? Shifting our perspective is a game-changer.

Here are my thoughts on how to be the catalyst for change …

The power of accountability cannot be overstated.

Just like Olympic athletes who rely on their coaches for guidance, support, and that extra push, business owners need someone in their corner too.

Our sessions provide that structure and motivation, ensuring that goals aren't just set but actively pursued.

Watching my client's progress over the months has been incredibly rewarding. While the doubts and fears haven't disappeared entirely (they rarely do in the entrepreneurial world), he's developed better tools to manage them.

Think of performance coaching as your secret weapon for personal and professional growth.

It's not about quick fixes or one-size-fits-all solutions. It's about working together to unlock your potential and overcome the obstacles holding you back.

Performance coaching can be a game-changer.

We help you get clear on what you really want from your career (not just what looks good on paper). We explore your values, strengths, and passions to help you make decisions that align with who you are.

Whether it's starting that dream business, changing careers entirely, or finding more fulfilment in your current situation, coaching can help you navigate the crossroads with confidence.Isn't it time you took control of your professional journey?

Low confidence can hold you back from reaching your full potential. (I get 99.9% of my leads from LinkedIn these days)It's like driving with the handbrake on - you can still move, but you're not going anywhere fast.This is something I work with my clients on all the time.

We work on reframing negative self-talk, building self-awareness, and developing strategies to boost your confidence in a genuine, lasting way.

It's deeply rewarding to witness my clients' evolution, seeing them step into their full potential both as individuals and as leaders. This work reminds me why I'm passionate about coaching.

Have you ever felt like an imposter in your professional life? How did you overcome it? I'd love to hear your experiences and insights.

Shifting our perspective is one of the most powerful tools we have. Instead of waiting for others to change or for situations to improve on their own, we can choose to be the catalyst for the change we want to see.

Clear is kind.

The first step to creating high performing teams that are happy and accountable is clarity. Clarity over what is expected and the ability to listen what is really going on.

If this is something you struggle with you aren’t alone. There is a solution.

In my many years of working with people, making teams tick is something that I’ve always been passionate about.

Sure, we all know sales figures are important, but there's so much more to the story, isn't there?

Ready to make your team really tick and find the magic?

if you're eager to elevate your team to new heights and witness your business flourish, it's time to get serious about your people strategy. Believe me, with the right approach and a bit of care and attention, you can build a team that's truly unstoppable.

If you're eager to elevate your team to new heights and witness your business flourish, it's time to get serious about your people strategy. Believe me, with the right approach and a bit of care and attention, you can build a team that's truly unstoppable.