Why specialist hr support matters
I've just wrapped up a case that really highlights why specialist HR support matters.
I've been working with a recruitment business owner recently who was at breaking point. He'd been paying for a generic HR helpline (you know the type - insurance-backed, call centre approach, tick-box solutions). But they just weren't getting it.
The challenge? An underperforming consultant with ongoing sickness issues. Months of frustration, zero progress, and a helpline that didn't understand the unique dynamics of recruitment businesses.
Here's the thing about recruitment - it's not your typical 9-5. Commission structures, client relationships, market knowledge... standard HR approaches often miss these crucial nuances.
What made the difference?
- Actually being in the room (not just on the end of a phone)
- Understanding the commercial realities of running a recruitment business
- Creating a practical strategy that considered both performance and health factors
- Supporting both the business owner and the employee through each step
- Being there to adjust our approach in real-time as needed
The result? We reached an outcome that protected the business while handling the situation professionally and ethically. No generic scripts, no rigid processes - just practical, commercial HR support tailored to recruitment.
If this sounds familiar, let's talk. Sometimes you need more than just a helpline - you need someone who gets your business.
Our mission at The People Consultancy is a very simple one
— to help SME and recruitment agency owners transform their people challenges into business success.
We believe that when you align your business and personal goals with values, personal development and accountability extraordinary things happen.
Get in touch to see how we can help you and your team.