Client Experience: Outsourced HR Support For A Growing SME

Client Profile

A thriving small-to-medium enterprise experiencing rapid growth, having expanded to a team of 20 staff members in a timeframe that exceeded their initial projections.

Initial Challenges

Prior to our engagement, the organisation faced several operational constraints:

• The business owner was attempting to manage multiple critical functions simultaneously:

  • Core business operations management

  • Direct client service delivery ("working on the tools")

  • Complete administration of human resources functions

• This resulted in suboptimal HR practices, including:

  • Use of generic downloaded templates for employment contracts

  • Hastily prepared offer letters composed between client commitments

  • Ad hoc recruitment processes managed within significant time constraints

Implemented Solutions

Following our partnership initiation, we delivered comprehensive HR transformation within a condensed timeframe of several weeks:

1. Documentation Enhancement

   • Development of professional, compliant employment documentation

2. Process Optimisation

   • Implementation of structured, efficient recruitment workflows

3. Function Transition

   • Complete transfer of HR administrative responsibilities from the business owner

Measurable Outcomes

The intervention has produced immediate and tangible benefits:

• Operational Efficiency

  • Significant reduction in owner's administrative burden

• Strategic Refocus

  • As directly stated by the client: "I finally had time to focus on business development this week instead of drowning in HR admin!"

• Cost Effectiveness

  • Provision of professional HR support at 40-60% lower cost compared to a full-time HR professional hire

Value Proposition

This case exemplifies the core offering of The People Consultancy's outsourced HR solution:

• Professional human resources expertise and management

• Substantial cost efficiencies compared to in-house alternatives

• Enhanced operational focus for business leadership

• Improved compliance and process standardisation

This service is specifically designed for business owners currently managing multiple functions where HR responsibilities are creating operational bottlenecks. Our solution enables leadership to concentrate on core business activities and strategic initiatives.

“I finally had time to focus on business development this week instead of drowning in HR admin!”

— Outsourced HR Client