Client Experience: Our People Planning Process™️ In Action
Our client, a boutique recruitment business with 10 employees, was experiencing rapid growth. Despite their success, the leadership team approached us with a clear challenge: how could they continue their growth trajectory whilst simultaneously developing their internal talent and attracting top performers, all without the substantial overhead of a full-time HR department?
As a specialised recruitment firm, they faced several hurdles:
Limited HR infrastructure despite complex people management needs
Need for structured employee development to retain top performers
Desire to create a competitive advantage through their workplace culture
Budget constraints preventing hiring of dedicated HR and coaching staff
Solution: The People Planning Process™
After analysing their specific needs, we implemented our People Planning Process™ — a comprehensive system designed to deliver professional HR services alongside personalised coaching at a fraction of traditional costs.
Key Implementation Components:
HR Foundation Audit & Rebuild
We began by evaluating all existing HR processes, identifying compliance gaps, and establishing robust systems that would scale with their growth.
Customised Development Pathways
For each team member, we created individualised development plans aligned with both personal ambitions and company objectives.
Regular Coaching Touchpoints
We scheduled fortnightly 1:1 coaching sessions where employees could work through specific performance blocks with a trained coach.
Leadership Team Strategy Sessions
We implemented quarterly sessions to align people development with business goals and measure progress.
Results
By outsourcing to us and implementing the People Planning Process™, our client now benefits from:
Professional HR expertise ensuring compliance and best practices
Regular access to performance and personal development coaching for all employees
Strategic people planning aligned with business objectives
Significant cost savings compared to in-house alternatives
Client Testimonial
"The People Planning Process has transformed how we think about HR. Rather than viewing it as a necessary administrative function, it's now a strategic advantage. Our team feels supported and valued through regular coaching, and we've strengthened our position as an employer of choice—all whilst maintaining cost efficiency. It's the perfect solution for a growing business like ours."
— MD, Boutique Recruitment Company
Conclusion
This case demonstrates how our specialised outsourced HR services deliver exceptional value to growing businesses, providing both the infrastructure for solid HR practices and the personalised development coaching that helps businesses attract and retain the very best talent.